Service Level Agreement

Our Service Level Agreement

TechHost - Service Level Agreement

Effective From: 23/10/2021

Last Updated: 13/01/2022

Services

We promise our clients a 99% uptime guarantee in case your service may go offline due to any issue. If any of our services are down for longer than 60 minutes, the affected service will be covered by our SLA. We guarantee Distributed Denial of Service (DDoS) protection on all of our services which are applicable. If we are not able to mitigate an attack, the affected service will be covered in this document.

Non-Applicable Circumstances

In any scenario listed below, our SLA will not apply under these circumstances;

Non-Compliance Claims

In the event of non-compliance, the client will be compensated as per the terms below. For every 2 hours of downtime, the client will receive an extra 4 hours in credits. To receive the compensation of the downtime of your service, clients must create a ticket from the account they purchased the service from. If any service level agreement claims are identified as fraud, we hold the right to reject it. We have the right to deny service level agreement claims if we seem the client tried to cause a service disruption.

This SLA is only applicable towards paid services and products.

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